I have still received no reply from ADV Films since our brief exchanges last month, so it seems unlikely that the company is reconsidering its customer-unfriendly replacement policy, but at least our replacement DVD seems to work properly.
(Note: This article was originally generated manually with a date, but no time of day, so although midnight [00:00:00] has since been entered as a placeholder for content-management systems, that is not likely the actual time of posting.)
ADV Films has not replied to my call for them to change their replacement policy, but our replacement Farscape DVD did arrive yesterday, well in advance of the eight-weeks we were told we might have to wait for processing. The DVD was mailed in a thin cardboard envelope without any kind of padding or even so much as “do not bend” written on the outside to protect it, so I am hoping it made the journey through the mail unscratched and otherwise undamaged. I will post another update after we have tested the replacement DVD.
(Note: This article was originally generated manually with a date, but no time of day, so although midnight [00:00:00] has since been entered as a placeholder for content-management systems, that is not likely the actual time of posting.)
ADV Films has acknowledged a defect in an unspecified number of copies (possibly all copies) of the tenth DVD in the “Farscape: The Complete Season One” boxed set—on our copy of that DVD, the second episode and the video in the extras section are both severely garbled—but the company is refusing to replace defective Farscape DVDs in a prompt manner, instead citing a company policy that dictates a wait of up to eight weeks for “processing” of all returns and replacements. I hereby call for ADV Films to publicly announce the defect, to offer immediate replacements for all defective copies, and to amend its customer-unfriendly policy. I would call that having integrity and doing the right thing; what ADV Films is doing now I call despicable.
(Note: This article was originally generated manually with a date, but no time of day, so although midnight [00:00:00] has since been entered as a placeholder for content-management systems, that is not likely the actual time of posting.)